Let Us Know Your Views
We are always looking for ways to improve the services we offer to patients. To do this effectively, we need to know what you think about the services you receive. Tell us what we do best, where we don’t meet your expectations plus any ideas and suggestions you may have. Only by listening to you can we continue to build and improve upon the service we offer.
We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager (Nicola Walker) by telephone (01475 579494), email (harrowbylanesurgery@nhs.net) or via letter. Every effort will be made to answer your concerns as soon as possible.
Complaints & Compliments Leaflet is available at Reception or if you would prefer we can email you a copy of this.
Patient Surgery (August) 2025: Harrowby Lane Surgery Patient Survey 2025 – Results
POhWER provides a free, independent and confidential advocacy service to support people with their NHS complaints. Please follow this link: POhWER Homepage
Patient Advice and Liaison Service (PALS) provides confidential advice and support services helping you to deal with any concerns you may have about the care provided and can guide you through the different services available from the NHS. Please follow this link: Patient advice and liaison service (PALS) – United Lincolnshire Hospitals
