Let Us Know Your Views
We are always looking for ways to improve the services we offer to patients. To do this effectively, we need to know what you think about the services you receive. Tell us what we do best, where we don’t meet your expectations plus any ideas and suggestions you may have. Only by listening to you can we continue to build and improve upon the service we offer.
We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone on 01475 579494, email ([email protected]) or via letter. Every effort will be made to answer your concerns as soon as possible.
Please click the link to view the Complaints & Compliments Leaflet – Complaints and Comments Leaflet
Advocacy support
Voiceability help with making complaints about NHS services on 0300 303 1600 or [email protected]
https://www.voiceability.org/support-and-help/services-by-location/lincolnshire
ULHT Hospital complaints
For complaints relating to ULHT Hospital encounters – Advice and Liaison Service (PALS) provides confidential advice and support services helping you to deal with any concerns you may have about the care provided and can guide you through the different services available from the NHS. Please follow this link: Patient advice and liaison service (PALS) – United Lincolnshire Hospitals
PALS provides confidential advice and support services helping you to deal with any concerns you may have about the care provided and can guide you through the different services available from the NHS.
FEEDBACK – Here is a a link to our In-House Patient Surgery (August 2025): Harrowby Lane Surgery Patient Survey 2025 – Results
You can view more patient feedback on our Friends & Family page Friends & Family Results – Harrowby Lane Surgery
