You can contact us about a medical, administrative or prescription issue by clicking here
How do I use the online consultation service?
You are asked to complete a short online form. This is the quickest and simplest way for the majority of our patients to access or clinical team for assistance.
Our practice phone lines remain open for anyone with accessibility needs who might find difficulty completing this form.
When can I submit my requests?
URGENT REQUESTS – You can submit your requests through this system from 08.00 am Monday – Friday. When the practice is exceeds safe working capacity, the option to submit urgent requests may be switched off for patient safety, however if your request is medically urgent please telephone the surgery during the opening hours of 08.00 – 6.30pm for assistance.
Other options available are to ring NHS 111, attend a local Urgent Treatment Centre for assessment or attend a local pharmacy for minor ailments/ advice.
ROUTINE REQUESTS – The online system is open for ROUTINE and administration requests (including routine appointment requests, fit to work note requests, prescriptions from 8.00am until 6.30pm, from 1st October 2025.
All of our registered patients are asked to use this service and you can use the service if you are a parent or carer. Please note however, that we may need permission from the patient to discuss their medical information with you.
Please do not use this online form for emergency requests. Please contact 111 during out of hours or 999 in an emergency.
Nursing team appointments
Please note all appointments with our nursing team have remained the same and must be booked in advance. You can arrange routine appointments with our nursing team by contacting reception on 01476 579494 or submitting a request using the online routine request option.
If you have any questions about booking appointments, please get in touch on 01476 579494 and the reception team can advise you accordingly.
